In Sense Botanicals Reviews

144  Excellent
TrustScore 5 out of 5

4.8

In the Tea Store category

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Reviews4.8

144 total


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Rated 5 out of 5 stars

These people are great

These people are great. Prompt delivery. Easy payment. Great customer service.

Date of experience: August 02, 2022

Reply from In Sense Botanicals

Thank you for taking the time to tell others about us. You have been a customer of ours for a long time and we value your input. Thank you.

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Rated 5 out of 5 stars

In sense botanicals is super friendly

In sense botanicals is super friendly. They welcomed me with a little sample pack of the rise and shine. I got red dragon, fuzzy dragon and super green optima. They all burn really nice. The red dragon is probably my favorite from the 3. They respond to emails quickly. They are just great, give ‘em a try!

Date of experience: July 26, 2022

Reply from In Sense Botanicals

We love hearing from our customers :) Its good to hear you like how we treat our customers....new or old. They are all important to us :)


Rated 5 out of 5 stars

Stellar customer service

I have been a loyal customer for years because of the quality product and affordable prices, but it’s their customer service that really sets them apart. I was in a bind while traveling and reached out to ensure a package could be expedited. Rob and the team got it to me in less than 48 hours on a holiday weekend and saved me from being stuck out of town in horrific pain.

Date of experience: July 07, 2022

Reply from In Sense Botanicals

That's why we are here....and that's exactly why we DO answer the phone :)


Rated 5 out of 5 stars

In Sense never disappoints!

I have purchased products from In Sense Botanicals, for several years, and have never once been disappointed. If you are looking for excellent kratom, and super fast shipping, In Sense is the place to shop. Give their other botanicals a try as well. Each one has it's own purpose, and may benefit you, when in conjunction with, or if you are taking a break from the kratom.

Date of experience: June 22, 2022

Reply from In Sense Botanicals

We provide many potentiators for Kratom as well as other botanicals that work well with or without Kratom. Thank you for letting others know!


Rated 5 out of 5 stars

Love this place

Best place to buy my kratom. Super fast processing and shipping, good prices and the new rewards program is great. Product is top tier.

Date of experience: July 16, 2022

Reply from In Sense Botanicals

Wow, thank you for your kind words about who we are and why we are here!

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Rated 5 out of 5 stars

Such a great Botanicals Company!

I'm happy to see that InSense was able to set up an affiliation with Waave. I've always loved working with InSense, but it was difficult to coordinate payments for a while, and I had to find a different supplier. It's such a relief to see that their products, service, and shipping are all still as excellent as I remember.

Date of experience: June 07, 2022

Reply from In Sense Botanicals

Thank you! Its been a gift to have a fully compliant credit card processor, and less of a headache, glad to see you back!


Rated 5 out of 5 stars

Always impressed

Thank you InSense Botanicals. An order I placed got lost and you guys were quick to respond to the problem. I even received a lovely call from you to make sure I received my order. You guys show you care about your customers and you take your product seriously. So rare these days. Thank you for everything!

Date of experience: June 25, 2022

Reply from In Sense Botanicals

Thank you for letting others know how we treat all of our customers! You, like the rest of are customers....are why we are here. :)


Rated 5 out of 5 stars

I was impressed with the fast shipping…

I was impressed with the fast shipping and the bonus. I'm not sure what it is, but a bonus is always nice.
I'll contact your company to find out what it is.

Date of experience: July 11, 2022

Reply from In Sense Botanicals

On each package there is a label with the name and batch number. My people say you received a sample of Kx. Kx is a blend of green and white along with Iporuru and Shilajit. A very good pick me up for the day. Start small :)
They will try and notify you and you can go to https://insensebotanicals.com and find it under blends.
Thank you, we Love helping everyone!


Rated 5 out of 5 stars

Phenomenal company

Phenomenal company, I live nearby and do local pickup. I used to have it shipped to me from other companies before I found Gold Leaf/InSense, and this company has the best quality of any I've bought from!! Try for yourself and you'll know the difference!

Date of experience: May 23, 2022

Reply from In Sense Botanicals

Thank you, you have been a customer of ours for a long time, glad to see you are still satisfied :)
Thats why we are here!

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Rated 5 out of 5 stars

Consistent Quality/Awesome service

I feel so confident every single time I order, (monthly now for years)that the product will be the best quality or surpass my expectations and that it will arrive quickly or sooner than I expected. They have grown and expanded their products but haven't lost their dedication to the customer. Kudos for that too! "GO RAIBH MÍLE MAITH AGAT." (Thanks a million in Irish)
Susan

Date of experience: April 25, 2022

Reply from In Sense Botanicals

WOW, thank you for your detailed description, that is what we try to provide for everyone.


Rated 5 out of 5 stars

Astounded with the Customer Service...

In a good way! I order at least once a month. The quality is always great, the shipping is SUPER fast. A very very reliable company. One time when my e-check glitched and double ordered they went the extra mile to call me to make sure it wasn't a mistake. It was and they promptly refunded me. I really appreciate InSense Botanicals!

Date of experience: May 25, 2022

Reply from In Sense Botanicals

Thank you! We try to do more than just customer service, we are human also! LOL :)


Rated 5 out of 5 stars

Wow that was fast!!

Wow that was fast!!! In Sense had exactly what I was looking for (nobody else had it) and they shipped it to me in 4 days. Beautiful packaging, vacuum sealed and worth a hand written note saying "Thank you! Have a beautiful week" 😊

I love that kind of attention. Thank you!

Date of experience: June 08, 2022

Reply from In Sense Botanicals

We strive to keep everyone feeling this way, because everyone is important to us, so we love it when we hear we are important to you. :)


Rated 5 out of 5 stars

Trustworthy

My husband has been ordering from here since, which is a good thing because if you buy some high quality kratom, you will save a great deal of money. The products are always completely authentic and fresh, and the samples are excellent, so thank you very much.

Date of experience: April 02, 2022

Reply from In Sense Botanicals

We love it when our customer give us feed back. Thank you :)

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Rated 5 out of 5 stars

Great Blends.

I decided to take advantage of the sales put on by In Sense and try some blends. I was very impressed with the Red Dragon and White Chocolate, and ordered some KX Blend and Rise and Shine. They were very potent and amazing. I especially enjoy the KX Blend. I call it a happy mix. Looking forward to my next order. Got my eye on the new Botanicals. Just keeps getting better and better at In Sense Botanicals-Joe

Date of experience: May 04, 2022

Reply from In Sense Botanicals

Thank you for letting others know!


Rated 5 out of 5 stars

That was super fast delivery

That was super fast delivery. Will buy from in sense botanicals in future

Date of experience: July 05, 2022

Reply from In Sense Botanicals

Thank you for the opportunity to serve you!


Rated 4 out of 5 stars

Great Kratom, Poor Shipping

Generally I've only had great experiences with In Sense. So every other one would be a 5/5. But this time there was a shipping problem. It came very quickly but didn't make it to my address. Someone the next town over found the FedEx bag on the street with part of the shipment. She was able to reach me because of the packing slip. So I did get half of my order. And thankfully the kratom comes in an airtight package as it had been raining all night before she found it.

The ordering process and the kratom are excellent. The shipping was a problem and FedEx won't do anything. But I will order again as this is the only time anything like this has happened with in sense.

Date of experience: May 29, 2022

Reply from In Sense Botanicals

Wow! Sorry to hear that.
Let us know if this happens, with Fedex the shipments are guaranteed to be there in 2 business days, or money back.
Please let us know when you place your next order snd we will do our best to make this right.


Rated 5 out of 5 stars

Best of the Bunch!

InSense has been a lifesaver for me. I’m a 2-time cancer survivor and Kratom is the only natural way to fend off neuropathy that works. The prices at InSense are the best I’ve found for the quality and safety that they provide. Also they are SUPER FAST at shipping and always include a nice note. They obviously care deeply about their customers and are fighting to keep Kratom legal. 5 enthusiastic stars!

Date of experience: November 07, 2021

Reply from In Sense Botanicals

You, myself and all the rest of our amazing customers, we all have our own needs when it comes to this amazing herb, it provides so much! It allows us to rejoin life in many different ways.

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Rated 5 out of 5 stars

Best product on the market PERIOD

Rob and his crew have served exceptional product and customer support for years. I have been shopping this site exclusively for 5 yrs now and have zero plans of shopping elsewhere. They take their busines serious and treat their customers first rate.

Date of experience: December 03, 2021

Reply from In Sense Botanicals

Thank you. Loyalty comes for us, from doing the right thing.


Rated 2 out of 5 stars

Not very potent.

Less potent than the stuff I can get at the head shop. Honestly didn't feel like I was taking anything, even up to 10g, a ludicrous amount when I typically take less than 3g of a white or green vein. Service was very quick and I appreciate the little sampler they gave as well though.

Date of experience: April 04, 2022

Reply from In Sense Botanicals

Wow...this really surprises us, please call us ASAP.
We rarely get any unhappy comments on our products or our service, of which both are very important to us. Please give us/me a call at either number, the first is my personal cell 916-201-0454 or our shop at 530-644-0456.

If anyone EVER has any problem with your order or are not completely satisfied, simply call us, with your batch number, we will replace the unused portion, either immediately or upon receipt of the product you are not happy with.

We want ALL of our customers to be pleased with their purchase ALWAYS.

Thank you for your kind words about our service and the free sample, which we give with each order, to help brighten each customers experience with trying new types.

Again, Please give us a call.
Rob
Owner


Rated 5 out of 5 stars

I have ordered from these guys several…

I have ordered from these guys several times now. Their kratom is high quality. I have tried all of the "red" strains and one is just as as good as the other, but if I had to choose I would take the Hulu, Muang Da or Sumatra.

Date of experience: June 20, 2022

Reply from In Sense Botanicals

Thank you! We do our best to provide a Good Quality product...Always, and your review shows that, thank you.